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Submit your request here. For quick answers and documentation, please visit our Developer Center.
The SECO Agent AI chatbot is also available there for additional support.
Our new Support & RMA Portal goes live on April 1, 2026.
From this date, you can submit technical support requests and RMA cases, including defective hardware. The portal provides transparent status tracking, faster communication, and a central history of all requests.
Portals
Technical Support Requests
Welcome to the Technical Support Request Portal! Use this form to report technical issues.
Please provide as much detail as possible so our team can diagnose and resolve your request efficiently.
RMA Requests
Please ensure that the selected geographic area for the RMA service matches the one associated with the original purchase order.
Use this option if no other category applies. Selecting a specific category above enables faster and more targeted processing.
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